Contact our sales departments

Air France makes every effort to answer your questions and accommodate your requests.
Don't hesitate to use our search engine or to consult our help sections below.

Air France Reservations center

To purchase your ticket by telephone, please contact the Sales and Service Centre at: Telephone: +62 21 2927 2257 or 001803442670 (toll free)
Opening hours:
Monday to Friday from 8.00 AM to 5.00 PM
Saturday to Sunday from 8:00 AM to 4.00 PM
Closed on 25 December and 01 January

Refund or ticket Modification

A refund is subject to the conditions of the fare you purchased.
For more information on your ticket conditions, you can contact the Air France Sales and Service Centre at :

Telephone: +62 21 2927 2257 or 001803442670 (toll free)
Opening hours:
Monday to Friday from 8.00 AM to 5.00 PM
Saturday to Sunday from 8:00 AM to 4.00 PM
Closed on 25 December and 01 January

If your ticket is flexible and can be modified with or without penalty, you can consult, complete or modify your reservation online under "Manage your reservations".

Air France ticket offices


Find addresses and contact information for Air France ticket offices around the world.

Making a claim

Do you wish to make a request or send a feedback? 
From flight delays or cancellation to feedback about your flight experience, Air France is here to help.
We do our best to find a quick and effective solution for you.
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