Contact our web support

Air France makes every effort to accommodate your request.

Do you need help using our website?

Our online help service is available to answer your questions about:
  •  booking and purchasing tickets,
  •  printing your boarding card,
  •  receiving a trip reminder,
  •  requesting a receipt.

You can contact the Web assistance for enquiries on online bookings or if you have questions on your existing booking at :

Telephone: +62 21 2927 2257 or 001803442670 (toll free)
Opening hours:
Monday - Friday from 8.00 AM to 5.00 PM
Saturday - Sunday from 8:00 AM to 4.00 PM
Closed on 25 December and 01 January.


For non-urgent requests, you can also contact us via e-mail by completing the assistance form.

Select a question category

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