Book a flight

Service fees are administrative costs related to the sale of a ticket.
They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge, and tickets issued for infants under 2 years of age).

Service fees vary depending on:
  • point of sale (online, Air France ticket office, etc.),
  • place of issuance (online or by phone, etc.).

Ticket changes

Change made on airfrance.sg or Self-Service Kiosk
Change made by phone
Change made at an Air France airport ticket office

Ticket purchased on airfrance.sg or at an Air France ticket counter

No booking fees

S$28

S$28

Ticket purchased on a third-party site or travel agency

S$20

S$55

S$55

Refunds

Refund requested on airfrance.sg
Refund by phone 
Refund requested at an Air France airport ticket office 

Ticket purchased on airfrance.sg, by phone or at an Air France airport ticket counter

Not applicable 

S$30

S$30

Ticket purchased from a     third-party site or travel agency

Refund request to be completed through the third-party website or travel agency used to purchase the ticket*

* Travel agencies set and apply their own booking fees for changes to and refunds for Air France tickets. These fees therefore vary by agency.

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