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Step 1: Select a category
Other
  • Booking and check-in
  • Booking cancelations or changes
  • Missing or damaged baggage
  • Flying Blue loyalty program
  • Delayed or canceled flight
  • Other
Step 2: Specify your request
Specify your request
  • Specify your request
Specify your request
  • I want to book a flight or buy an Option
  • I need some help with my online booking
  • I want to make a group booking (10+ passengers)
  • I need more information about my upcoming flight
  • I need an invoice
  • I need information about assistance for passengers with reduced mobility
  • I need help checking in for my flight
  • I want to find an Air France ticket office
Specify your request
  • I want to change my booking or Options
  • I want to cancel my booking and request a refund
  • I want to cancel an Option and request a refund
  • I want to cancel my insurance
  • I want to find a ticket office where I can change or cancel a ticket
Specify your request
  • I want to report a missing baggage item
  • My baggage has been missing for 3 days or fewer
  • I want to request a refund on necessity purchases
  • My baggage has been missing for more than 3 days
  • My baggage has been missing for more than 21 days
  • My baggage has been damaged
  • An item is missing from my baggage
  • I have lost or found an item in an aircraft, lounge or public area
Specify your request
  • I need a new password
  • I need to update my personal information
  • I want to request a Flying Blue card
  • I want to claim missing Miles for a flight
  • I want to claim missing Miles with a non-airline partner
  • I want to book a reward ticket
  • I want to change or cancel a reward ticket
Specify your request
  • I want to claim compensation
  • I want to request a refund for my unused ticket
  • I want to request written proof of a delayed or canceled flight
  • I want to track an existing claim
  • I want to add information to an existing claim
  • I want to cancel an Option and request a refund
  • I want to claim a refund for unexpected expenses (taxi, etc.)
I want to make a request/suggestion/comment
  • I want to make a request/suggestion/comment
  • I want to track an existing claim
  • I have a problem with my Option
  • I want to track a refund request
  • I have a problem with my HOP! Pass
Recommended

ONLINE

We are committed to ensuring that you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied with our service, we would like to hear from you!

For flights operated by Air France, Joon or KLM: If you have already made a claim for which you received a reference number, please do not submit a new form for the same request.

If your request concerns a flight operated by HOP! and your flight number begins with A5 (e.g. A51234), please submit your claim on the HOP! website.

If your flight is operated by HOP! but your ticket shows an Air France flight number (e.g. AF1234), please contact us via completing our online claim form:

  • By post: Air France Customer Care department Summitmas II 17th Floor JL. Jendral Sudirman KAV. 61-62 Jakarta 12190 Indonesia
  • Or complete our online claim form
Send request via the online form

Please clearly state your name, postal address, and contact details, your flight number and travel cabin. If you are a Flying Blue member or a frequent flyer of one our SkyTeam partners, please include your member number and tier level.

Please also include supporting documents with your letter: ticket receipt, boarding pass, original itemized receipts, etc.

If your flight departed from or arrived in the United States, you may submit a claim to the U.S. Department of Transportation:

  • By post: Aviation Consumer Protection Division, C-75 US Department of Transportation 1200 New Jersey Ave, S.E. Washington, DC 20590 United States of America
  • On the US Department of Transportation website
Go to the US Department of Transportation website

Telephone

Air France in Indonesia
Please call:
001 803 442 670
(Toll free)
Languages spoken: Indonesian, English, French
Opening hours (Jakarta time)
From Monday to Friday: 08:00 AM to 08:00 PM
Saturday – Sunday: 08:00 AM to 05:30 PM
Please call:
+62 21 292 72 25 7
(National standard rates to: Indonesia)
Languages spoken: Indonesian, English, French
Opening hours (Jakarta time)
From Monday to Friday: 08:00 AM to 08:00 PM
Saturday – Sunday: 08:00 AM to 05:30 PM

Social media

Our social media teams are available for all your travel questions.