ONLINEWe are committed to ensuring that you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied with our service, we would like to hear from you!
For flights operated by Air France, Joon or KLM: If you have already made a claim for which you received a reference number, please do not submit a new form for the same request.
If your request concerns a flight operated by HOP! and your flight number begins with A5 (e.g. A51234), please submit your claim on the HOP! website.
If your flight is operated by HOP! but your ticket shows an Air France flight number (e.g. AF1234), please contact us via completing our online claim form:
- By post: Air France Customer Care department Summitmas II 17th Floor JL. Jendral Sudirman KAV. 61-62 Jakarta 12190 Indonesia
- Or complete our online claim form
Please clearly state your name, postal address, and contact details, your flight number and travel cabin. If you are a Flying Blue member or a frequent flyer of one our SkyTeam partners, please include your member number and tier level.
Please also include supporting documents with your letter: ticket receipt, boarding pass, original itemized receipts, etc.
If your flight departed from or arrived in the United States, you may submit a claim to the U.S. Department of Transportation:
- By post: Aviation Consumer Protection Division, C-75 US Department of Transportation 1200 New Jersey Ave, S.E. Washington, DC 20590 United States of America
- On the US Department of Transportation website
TelephoneAir France in Indonesia
001 803 442 670 (Toll free)
+62 21 292 72 25 7 (National standard rates to: Indonesia)