Requests and Claims

Contact Customer Relations department

We are here to help you. You wish to contact us online, please fill in the form below.

For a priority response please enter your Flying Blue number.

By Post:
Air France Customer Care department
Summitmas II 17th Floor JL.
Jendral Sudirman KAV. 61-62
Jakarta 12190 Indonesia

By Phone:
Telephone: +62 21 2927 2257 or 001803442670 (toll free)
Calling hours: Monday to Friday from 8:30AM – 10:00AM / 12:00PM - 1.30PM
Closed on 25 December and 01 January.


Online form

If your claims concerns Flying Blue

Have you lost your Flying Blue card?
Are there Miles missing from your account?
Are your Flying Blue personal details up-to-date?
The Flying Blue Customer Care department is here to help and will answer all your questions.

If your claim concerns delayed baggage

If you experience any baggage delay problem or missing baggage, please visit our Baggage Claim information page.
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