Declaring a baggage incident or lost item

If you have forgotten an item of hand baggage or any other possession onboard an Air France aircraft, in a waiting room or at a check-in counter, then follow these steps to find out how to get them back.

Lost item onboard Air France or at the check-in counter

As soon as you arrive at your destination, go to an Air France counter or to one of our agents. If you only notice your loss later, then contact the lost and found department in your country of residence.

 Remember to:
- give your first and last name, permanent address, telephone number, fax number, e-mail address,
- give the date and place where you lost the object (flight number if appropriate),
- describe your lost property accurately

If you have lost your item in Indonesia

In order to find an item lost in the public area of an airport situated in Jakarta or Denpasar, contact the lost property department of the airport in question:

Soekarno-Hatta Airport
Aviation Security Angkasa Pura II - Soekarno-Hatta Airport Terminal 2E
Tel: (+62) 21 5505826

Denpasar, Ngurah Rai Airport
GHA PT Gapura Angkasa
Tel: (+62) 361 9351011 ext 5151

Please note:

Any objects unauthorized in the cabin will be removed by the police. Air France does not take any responsibility for these prohibited objects.

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