Other circumstances or disabilities

Certain disabilities or pathologies may require special preparation or the presence of a travel companion, even if the latter is not mandatory.

Passengers who are paralyzed or missing both arms

Passengers who are paralyzed or missing both arms but have use of their legs may travel without a companion.

They will receive assistance on board to attach and detach their seatbelt, as well as to place and adjust the oxygen mask if needed.
However, this assistance does not include:
  • help with eating or taking medication,
  • assistance within the restrooms,
  • or all other personal assistance.

It is therefore necessary to ensure that the unaccompanied passenger can perform certain duties necessary during air travel, without outside help.

If this is not the case, we recommend that he or she travel with a companion in order to avoid any difficulty on board.
Please note
We recommend that you inform us that a passenger who is paralyzed or missing both arms will be traveling so that we may prepare the necessary assistance.

BODY BRACE OR BRACE SEAT

Do you use a body brace or a brace seat? Please let us know at the time of booking or at the latest 48 hours before your departure. Before contacting our services, please download the form below and note the dimensions of your equipment. This information is necessary for you to get settled on board safely.
Is your reduced mobility temporary? For assistance, please contact Saphir.

ASSISTANCE DOGS

The transport of assistance dogs in the cabin is free of charge and must respect the same conditions as those for guide dogs:
  • It must comply with all sanitary/hygiene requirements in the departure, arrival and connection countries.
  • It must be identifiable by a dog tag or harness. You must be able to provide proof (along with credible verbal proof) of the animal’s certification and its use.
  • It may travel without a muzzle.
  • It must remain leashed at all times.
  • It cannot obstruct the aisles inside the aircraft.
  • It must be well-behaved in all circumstances.
  • You will be offered a seat with the most space possible, but your dog may not occupy a seat and is forbidden from occupying the space near the emergency exits.

EMOTIONAL SUPPORT DOG/PSYCHIATRIC SERVICE DOG

If you have a recognized emotional, psychiatric, cognitive or psychological condition that makes it necessary for you to be with your dog during flights, you can transport your emotional support/psychiatric service dog (ESA) in the cabin. This service is offered free of charge on direct flights operated by Air France to and from the United States, and flights operated by Air France with a connection in the United States. 

To use this service, please fill out the "Application to travel with an emotional support dog/psychiatric service dog in the cabin" form. Please send this form and the required documents indicated no less than 48 hours before departure to:
Your dog will only be allowed in the cabin after a visual verification at the airport. Throughout your trip, please keep a copy of this application form and all documents requested (your medical document signed by a mental health professional, your dog's passport, etc.) with you.
Important
Please inform us of your intention to transport your emotional support dog/psychiatric service dog no less than 48 hours before your departure.
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